THE ROWAN CIRCLE – Membership Terms & Conditions

Our core ethos for The Rowan Circle is to provide help and support to people suffering with fibroids. This document details from the outset the way in which we will deliver our services to you. If you are planning to join The Rowan Circle (“the Membership”) then you must read these terms and conditions in full prior to purchasing.

1. Membership Terms & Conditions (‘Terms’): Key Details

These Terms cannot be varied and in proceeding to purchase the Membership you will be deemed to have accepted these Terms. The Terms set out below apply to the services offered by The Rowan Circle. Please read them carefully as they affect your rights and liabilities under law and set out the Terms under which The Rowan Circle (“we”, “our” or “us”) provide services to you, as purchaser of the Membership. These Terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.

Please be aware that we may update these Terms at any time. Your continued use of the Membership indicates your acceptance of the terms and agreement to any changes.

2. Membership Outline

The Rowan Circle is a membership platform for people with a uterus who are suffering with fibroids. The Membership is an ongoing commitment where you can get information, regular support and guidance.

3. Eligibility

This membership is suitable for those people who have a uterus and are suffering with fibroids.

4. Membership Specifics

There are four elements to the Membership:

1. Self-study e-courses available through the website
2. Workbooks, worksheets and other downloadable items

• A private forum

1. A member directory

Self-Study e-courses

The main resource of the membership is the collection of e-courses available to members on the website. There are courses on anatomy, treatment options, dealing with doctors, surgery, relaxation, weight loss and myths, scams and science. New treatment options will be added once they become readily available to the general population, and new courses will be added if new research is conducted, or if a majority of members would like more information on a particular area. If you would like to make a content suggestion you can email info@rowancircle.com. For best results you should work through the courses in order, starting with the anatomy course, in your own time. Failure to do so may limit your ability to learn from the tips and guidance shared in further courses, and on the forum. It may also answer many of the questions you have. The content of all resources and training will be provided in English, translations are not available. All videos have closed captions available.

Workbooks, worksheets and other items

Each e-course has a varying number of workbooks and worksheets to be used alongside the course information. These will help you work through the courses and apply the information which you have learned to your own situation. They are designed to help you apply the information to your own needs.

The worksheets are more practical, and aim to help you take action on what you have learned. The membership also includes access to other downloadable items such as colouring sheets. These are free for you to use as often as you like.

None of the printable workbooks, worksheets, and other downloadable items should be shared outside the membership, and should not be sold separately.

Private Forum

You will have access to a private forum to support you during the Membership. The intention of the forum is to provide community support and a network of individuals who are also suffering with fibroids and who are facing similar challenges.

Isobel Hamilton will post and offer support in the forum but there is no guarantee that posts will be responded to immediately or that her forum mailbox will be monitored daily, but she will strive to respond as quickly as possible to any enquiries.

Please be advised that whilst we hope that you will be able to utilise the forum, we make no guarantees as to the availability of the forum content at any time. Therefore, always ensure that you have back-up copies of any specifically helpful information found or shared within the group.

Member Directory

As a part of the membership you will have access to the member directory, and an individual entry in the directory. The directory is designed to allow members to give a little more information about themselves, which can then be searched using the search function. It allows you to find and connect with other members similar to yourself, whether that is in the same country or city, looking for the same treatment option, or just with shared interests. You are free to add as much or as little information to your profile as you like. What you do enter will be visible to other members viewing your profile page.

5. Behaviour

It is requested that at all times your behaviour towards others is polite and respectful. Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the Membership with immediate effect.

Each person is responsible for their own behaviour and we will not be held responsible for the behaviour or actions of any other Members.

6. Membership Fees and Payment Terms

The cost of the Membership is set at the time you subscribe and is exclusive of Taxes. Taxes apply to members within Canada. On subscription you will agree to monthly payments via Stripe.

The Membership is an ongoing monthly subscription and payment will be taken on the same day each month.

We reserve the right to change the content and delivery of the services within the membership and the associated price point at any time. Should we do this we will provide advance notice so that you can decide whether to consider your subscription. We shall never increase your membership fees without providing at least 28 days’ notice and without providing you with advance notification.

7. Refunds and Cancellation

It is our aim that you will be completely happy with the Membership and will learn about the treatment options available to you, how to manage your appointments and surgery to get the best outcome, and also be more aware of myths and scams and their presence on the internet so that you can more easily avoid them. We also hope you find other members you connect with and make new friends during what can be a difficult time. However, we appreciate that there may come a time when you wish to leave the Membership.

As you have instant access to the Membership resources you will not be entitled to a refund of your subscription fees should you join and then wish to leave. Please consider the detail of the Membership carefully before purchasing and get in touch to ask any questions about suitability. You will not be entitled to a refund if you change your mind. Your statutory refund rights are not affected.

Should you wish to cancel your Membership you can do this yourself by visiting your account page, selecting the ‘subscriptions’ tab and clicking ‘cancel’. Your membership will cancel on the day your next payment would have been made.

We reserve all rights to cancel the programme for any reason without prior notice. In such circumstance a refund will be provided for the remainder of that month or year as applicable.

Notwithstanding any right or remedy available to us, we may cancel your Membership with immediate effect:

• If you fail to pay your Membership fees by the relevant due date;
• If you commit a repudiatory breach of the Terms of this agreement;
• As decided at our sole discretion from time to time

8. Contact and Schedule

It is the intention that the Membership will run continuously and that any training material, forums and other resources will be provided as set out above. Should an unforeseen reason arise which cause a session(s) to be postponed they will be re-arranged as soon as possible.

Throughout the Membership I will be available in the forum for questions and discussions. If set times for specific Q+A sessions are made available these will be posted in the forums. I can also be contacted by email at info@rowancircle.com. While I try to answer queries as fast as possible I am not available 24/7. I endeavour to answer all queries within 48hrs.

If you have a technical query relating to accessing the Membership please include “Tech” in the subject line of your email correspondence.

You may see us post on social media outside of our core hours. Not all of these posts are live and some will be pre-scheduled. We are passionate about supporting everyone in the Membership and where we can we may respond to you out of hours but we make no guarantees that this will always be possible.

9. Disclaimers

We make no guarantees or claims as to the success of any member. Each individual is unique and their abilities are unique to them. The aim of the membership is to provide you with knowledge and information for you to build on with your doctor or specialist. We cannot advise you on which treatment is right for you; this is for a medical professional to decide. The membership should provide the groundwork for you to be able to have informed discussions with your doctor. Members also share  personal experiences in the forum; there is no way to know what your own personal experience will be, as we are all individuals with unique circumstances.

All training provided will be general information and guidance and will not be bespoke advice. We are not responsible for any action or inaction which you take as a result of the information within the Membership.

No content in this Membership should be construed as medical advice, whether mental or physical. If you believe that you require medical attention you should seek assistance from a medical professional immediately. The information in the membership is designed to work alongside the expert advice and assistance of medical professionals.

We ask that all members in the Membership respect the rights of others in respect of their behaviour and privacy. We will not be responsible for the action of any members including for any disclosures made by any members based on information which has been shared within the Membership.

10. Limitation of Liability and Indemnification

To the fullest extent permitted by applicable laws, we limit liability and responsibility for any harm resulting from your use of all or any part of the Membership. We shall not be liable to you for any damages, including lost profits, whether such claim is based on warranty, contract, tort or otherwise (even if we have been advised in advance of the possibility of such damages).

If we are found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Membership, our liability shall in no event exceed the total of any fees with respect to the Membership received by us from you, during the 6 months preceding the date on which the claim arose.

Nothing in these Terms shall limit or exclude our liability in respect to fraudulent misrepresentation, death, or personal injury, resulting from our negligence, or any other liability which cannot be limited or excluded by law.

You agree to indemnify, defend and hold us, our subcontractors and employees, harmless from any claim or demand, including solicitors’ fees, made by a third party due to or arising out of your breach of these terms, or your violation of any law or the rights of a third party.

11. Privacy and Confidentiality

Your privacy and protection of your personal data is important to us. You are responsible for ensuring that your contact details are accurate and up-to-date, at the time of registration, and on an on-going basis thereafter.

Your personal data is protected as set out in our privacy policy which can be found at www.rowancircle.com/privacy-policy.  By providing your personal data you agree to the terms of our privacy policy.

During the course of the Membership you may have access to confidential information, in particular the personal affairs of other members. In accepting these Terms, you agree that you will not use or disclose to any person, organisation or company, and shall use your best endeavours to prevent the publication of, any confidential information relating to any other member.  

You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the Membership. Should you decide to leave the Membership then you remain bound by the confidentiality and privacy obligations.

Please be aware that some training sessions may be recorded and your name and image/video may be captured. The recordings of the training will be kept and made available to others in the Membership. If you provide or share any information within these sessions about yourself or your business that information will be shared within the group. Should you not wish to be recorded please ensure that if you attend any training your camera is switched off and your name field is changed to “Attendee” with your initials so that support can still be offered but no personal identifiable information will be captured.

Your log-in details must remain confidential, and you must not disclose this information to a third party, without our express permission in writing. If you know, or suspect, that your log-in details have been obtained by a third party, you agree to change your password immediately, and provide notification of the same as soon as possible to info@rowancircle.com

12. Intellectual Property

During your time as a Member you will be provided with access to e-courses, workbooks, worksheets and other downloadable items. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools but you are not permitted to duplicate, republish, reproduce, distribute, translate or provide copies to third parties. We retain and reserve all of our copyrights.

13. Non-Compete

You agree that whilst in Membership, and for a period of 6 months following termination or cancellation of your Membership, you shall not use the confidential information revealed to you for any commercial purpose. In addition, you shall not elicit or entice away any current or potential members by sending “Friend Requests” or otherwise targeting them. You also agree not to become involved in any capacity with any business concern which is in, or tends to be in, direct competition with us.

14. Waiver

In the event that we fail to insist upon your strict performance of any obligations under these Terms, or we fail to exercise any rights or remedies to which we are entitled, this will not constitute a waiver of any such rights and / or remedies available to us.

15. Errors and Inaccuracies

There may be information within our Site or the Membership which contains typographical errors, inaccuracies or omissions relating to the service delivery, pricing or promotion of the Membership. We reserve the right to correct or amend any errors without prior notice.

16. Jurisdiction

These Terms are governed by the laws of Nova Scotia, Canada. The Canadian Courts have exclusive jurisdiction over any matter and proceedings arising out of the Membership.

17. Complaints

It is our aim that you are completely satisfied with the Membership. Should you have any feedback please feel free to share it with us as we are always striving to ensure that we provide you with the highest level of service. If you have a complaint about the Membership this should be made to made in writing to Isobel at info@rowancircle.com

18. General

We intend to rely on the written Terms set out in Terms and Conditions for the services that we provide to you in delivery of the Membership. These written Terms shall constitute the entire agreement between us.

Should there be any conflict between these Terms and any Membership hosting platform or payment gateway, these Terms shall prevail.

If any provision within these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant provision will be deemed to be deleted).

No provision within these Terms shall be enforceable by any third party under Canadian common law.

We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.

Frequently Asked Questions

1. What if I need additional support?

Additional support can be offered to each member in the form of 1:1 support or guidance. We are happy to support you as required, please contact us directly, additional charges will apply.

2. What if I am ill during the Membership?

The membership is designed in such a way that all the content is available ‘on demand’, so you can watch/read at a time suitable for you. If you are ill for an extended period, please let us know and we will support you wherever we can.

3. Is the Membership suitable for everyone?

The Membership is designed for anyone with a uterus who is suffering from fibroids, and looking for help and support.